Consultancy

We help insurance organisations, brokers and intermediaries transform and improve customer and employee experience.

We focus on process efficiency and cost containment to future proof claims service delivery and proposition offering.

We do this by advising on claims strategy, transformation and claims management to improve business performance, which results in delivery of best in class claims service and proposition.

We are claims professionals, leaders and performance coach experts with a proven track record of operating at a senior level with over 30 years experience and know how across the claims value chain in the Lloyds, broker and general insurance market.

We advise and guide insurance sector customers on strategic, tactical and transformational needs. This ensures improved business performance and delivery of best in class claims service and proposition, supporting creation of a high performance culture, competitive advantage and sustainable profitable growth.

With a proven track record of consistently delivering outstanding results across a variety of claims business areas, challenges and disciplines. In particular, this extends to supporting internal and external onshore and offshore commercial and retail customers and intermediaries across the general insurance industry with analysis, design, implementation and maintenance of claims strategy, transformation, business change, claims management control framework, governance and people development.

To cohesively join tactical solutions with strategic priorities to ensure strategy alignment and execution improving business performance, regulatory compliance, claims service delivery and claims proposition offering.

We can deliver a unique solution particularly within the motor insurance claims sector. We help our clients build structures, enhance their portfolio performance and increase customer satisfaction through improved claims handling, resulting in reduced cycle times.

If you are considering outsourcing to an existing motor claims company or require help and guidance on setting up your own solution, then we are here to help and offer professional advice through our consultancy services offering.

With a strong focus on customer/employee experience, efficiency, cost containment, quality and regulatory compliance. We have extensive experience of claims leadership across multi-site departments and regions handling attritional, high value and complex claims for multiple P&C classes of business and product lines.

We have significant experience of leading large high-profile transformation and innovation programmes as a Business Visionary and Product Owner. 

Using our strong stakeholder management experience and working with C-suite level executives, we can help enhance your business performance by leveraging our extensive knowledge, networks and holistic insight and knowledge of the insurance industry.

By assessing your current pressure points, demands and priorities we will help design and deliver strategic change through innovation and best practice improvement opportunities.

Improving individual and team capacity and confidence resulting in improvement of business performance, delivery of outstanding results, talent management and creation of a high-performance culture.

Acting as Claims Advocate we can provide expert guidance to any size claims organisations creating trusted and collaborative relationships and strategic partnerships.

Enhancing business development through strategy insights, best practice improvement opportunities and innovation sprint delivery proposals.

Running a business or wanting to start a business is challenging so, staying on the right side of the law is very important and this is where we can help provide great advice for all your legal and new start up requirements, click the links below to find out more.

We are experienced claims professionals, leaders and performance coaches with a proven track record of operating at the highest level for over 30 years